Our Services2018-11-06T09:59:28+00:00

Our Hearing Services

As audiologists, we have over 60 years of combined experience. These years of training, continued education and expertise allow us to advise you on the most appropriate solutions to your hearing problems. As professionals, we are committed to providing the best care possible.

We’ll begin by getting to know you including your health and hearing history.

Next, your outer ear, ear canal and eardrum will be examined. This quick process will not be uncomfortable or invasive.

The assessment will take place in a sound booth where you will hear a series of tones. Based on your responses, we will be able to determine the level and pattern of your hearing. You may also be asked to repeat words and phrases to determine your ability to understand conversations in both noisy and quiet environments.

Following the assessment, the results will be shared with you and next steps will be discussed.

This assessment, along with a current hearing assessment, gives us an understanding of your ability to hear and process information. For example, some individuals have good hearing in quiet environments, but may find understanding information in situations with background noise to be challenging.

Often, schools or doctors request this assessment for a child. We are always happy to assess children, however, for this test they need to be at least six years old. A report will be sent to the family physician and, upon parent request, to the school. Recommendations at school may include modifications to the classroom environment or an assistive listening device.

As with the hearing test, results will be discussed with you following the assessment and recommendations will be presented.

Bentley Hearing Services has certified audiologists that are trained to remove wax from ear canals and are equipped with specialty tools that will clean your ears in a safe, sterile and effective manner.

Custom Ear Protection is available for a variety of environments:

Noise Protection

Noise plugs – These custom fit, solid earmolds provide protection from excessive noise levels. They are very helpful for individuals who work in loud environments such as manufacturing plants. Others use them for recreational activities such as shooting and at concerts.

Noise Breakers – Similar to noise plugs, these custom plugs are designed with a filter which allows the wearer to be able to communicate while still offering strong noise reduction. These are very popular in work environments.

Swim Plugs
Designed to provide excellent sealing, these soft custom molds are available in a variety of colours from clear to neon. You can choose one or have two or three colours swirled together. They can also be made to float!

Sleep Plugs
These specialized plugs make sleeping a comfortable and relaxing experience while minimizing the noise you can hear. This allows for a perfect night’s rest.

Musicians Plugs
These uniquely fit ear plugs for musicians provide optimal protection for any musician. Available with 9dB, 15 dB, or 25 dB filters, they provide a tremendous option for any musician looking to protect their hearing without sacrificing the quality of sound.

Bragi Dash Pro
These custom made smart headphones or “Hearables” connect to any Bluetooth device so you can stream music from your smartphone, computer or tablet. They have 4 GB of storage to hold up to 1000 songs should you not want your smartphone with you. You can also use the Dash Pro as an activity tracker for running, cycling or swimming. It can measure heart rate, calories burned, duration of exercise, step count, distance, cadence, speed, breaths and lengths if used for swimming. You can also hook it up to the iTranslate app and have instantaneous translation of 40 languages. In addition, the Dash Pro interfaces with Google’s Alexa.

Vestibular and balance disorders are a common complaint to doctor’s offices and emergency rooms in Canada. Symptoms can include imbalance/unsteadiness, vertigo, lightheadedness, visual disturbances, nausea, and motion intolerance. Our American Institute of Balance (AIB) certified audiologist will take the time to obtain a thorough, careful history of your symptoms. Your eye movements, postural stability, and ability to maintain gaze and focus during head movement are analyzed to determine how best to help you control symptoms and improve quality of life. Targeted management strategies are provided, as appropriate. Canalith repositioning maneuvers (Epley) are available for Benign Paroxysmal Positional Vertigo (BPPV).

Coffee Club is an opportunity for individuals beginning their hearing aid journey to be part of a casual group environment. These sessions are designed to allow you and a friend or family member, if you’d like, to better understand hearing aids by learning how we hear, causes of communication breakdown, listening strategies in different environments, the daily care of your hearing aids and how listening devices can also support your hearing.

Seating within the sessions is limited. Please call (519) 473-5850 for upcoming session topics and dates. Let us know you’re coming and we’ll put the coffee on!

Your generous hearing aid donations give the gift of hearing to those who wouldn’t otherwise be able to fully enjoy the sounds of life.

We accept all hearing aid donations, whether the devices are working or not. They will be taken overseas by a team of volunteers and audiologists who will determine which hearing aids are in good working condition and which ones will be useful for parts. The recycled hearing aids will then be refurbished and reprogrammed to meet the needs of the selected patient.

In addition, we are happy to recycle hearing aid batteries, donating them to a local school as part of their fundraising efforts.

Award-Winning Service

We are honoured to be the recipient of multiple awards including 2018 London Chamber of Commerce Business Achievement Award “Small Business of the Year”, Best of London Hearing Centre for the past 7 years as well as the 2017 and 2018 Consumers’ Choice awards. From our exceptional follow up service to our continuity of care, what sets Bentley Hearing Services apart from the competition is our commitment to customer service. Learn more about what we’re doing to go above and beyond for you!

We’re Here to Help

Get in touch with us regarding any general inquiries or any questions you may have

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